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You have a question ? We have the answer.

What are the payment methods online ?

Credit cards only


In which case the caution is taken ?

Two cases :

- The rented item is never returned to LGR. 

- The rented item is seriously damaged and despite our efforts to restore it, the item is not rentable anymore. 


Why do you need my credit card information ?

We make a pre-authorisation only without storing your credit card details. It is a guarantee to make sure you will return the item at the end of the rental period.

The whole process is managed by Stripe company.


How can I cancel an order ?

You can cancel your order in your user profile up to 14 days prior to the first day of the rental period:

- In the section "my rentals" press "cancel" next to your order. Order is automatically cancelled and you will be refunded within 14 days.

If 14 days notice has expired, we do not refund the rental.